ISO 9001:2000 Quality Standard
ISO 9001:2000 A brief overview from Ormston Associates Limited.
ISO 9001:2000 is a model for a Quality Assurance Management System.
A Quality Management System, or Quality System as it is usually termed, is defined as:-
“The organisational structure, responsibilities, procedures, processes and resources for implementing Quality Management”
In recent years, organisations in both the public and private sectors have had their attention drawn to the vital importance of Quality in the goods and services they provide to their customers. If any organisation is to survive, it must provide products (i.e. goods or services as appropriate) which customers want to buy in preference to those offered by its competitors.